What currency are the prices in?
All prices are in (USD).
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order. Once created, average product shipping times are 15-21 days. Tracking numbers are updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at sistaswithlocs@yahoo.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if your item is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number with the returned items.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You may cancel your order with no penalty! You must cancel your order before it ships. If the item has already been shipped we are unable to cancel it. However, you may receive a refund for any damaged or defective items that you send back within 30 days of purchase.
I have entered an incorrect address what do I do now?
If you have provided an incorrect address, kindly notify us at sistaswithlocs@yahoo.com; if we receive notification within 24 hours we can update your order with the correct address. After 24 hours, No refund can be given for orders with the wrong address.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you help?
Absolutely! We are always happy to help. Just send us an email to sistaswithlocs@yahoo.com... Please note, we do receive a large number of emails so we appreciate your patience during response times. To ensure the most prompt response, please provide your order number and any other relevant details that will be helpful as we address your concerns.
